Privacy Policy

1. Introduction

Deck Experts LLC ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deckexpertsny.com (the "Site") or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Collection of Your Information

We collect information about you only when you voluntarily submit it through the contact form on the Site, and we collect limited technical information automatically when you visit the Site.

Personal Data You Provide

When you submit a quote request through our contact form, we collect the name, email address, phone number, and any message you choose to provide. You are under no obligation to provide this information, but without it we cannot respond to your inquiry.

Automatically Collected Information

Our hosting provider and the Cloudflare Turnstile service we use to block automated submissions log limited technical information, including your IP address, browser type, operating system, and the time of your visit. This information is used to deliver the Site, enforce rate limits on the contact form, and protect against abuse. We do not combine this information with your personal data unless necessary to investigate a security incident.

3. Use of Your Information

We use the information you submit solely to respond to your inquiry, prepare and communicate estimates, and provide the deck building and home remodeling services you request. Specifically, we may use information collected about you to:

• Respond to your inquiries and contact you regarding the services you have requested.
• Prepare and deliver quotes or estimates.
• Schedule on-site visits or consultations related to your project.
• Resolve disputes and troubleshoot problems.
• Comply with our legal obligations and enforce our Terms of Service.

We do not send marketing or promotional communications, and we do not sell or rent your personal information to third parties.

4. Disclosure of Your Information

We may share information we have collected about you in limited circumstances:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Service Providers

We rely on third-party service providers to operate the Site and deliver your submissions to us. These include our hosting provider, our email relay provider, Cloudflare Turnstile (for bot protection), and Upstash (for rate limiting). Each of these providers processes only the information necessary to perform its function and is contractually required to safeguard your information.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, any personal information you have provided may be transferred as part of that transaction. If such a transfer occurs, we will take reasonable steps to notify you and inform you of any choices you may have regarding your information.

5. Cookies and Tracking

The Site does not set cookies on your device and does not use analytics, advertising, or other tracking technologies. Cloudflare Turnstile, which protects the contact form from automated submissions, may set a short-lived challenge token as part of its verification process; this token is used only to validate your submission and is not used for tracking.

6. Security of Your Information

We take reasonable steps to protect the information you submit:

• All submissions are transmitted over HTTPS (TLS), so they are encrypted in transit.
• Submissions are not stored in a database on our servers. They are relayed as email to our business inbox over an authenticated SMTP connection.
• The contact form is protected by per-IP rate limiting and a CAPTCHA challenge to reduce the risk of abuse.
• Access to the business email inbox is restricted to authorized personnel.

No security measure is perfect, and no method of transmission over the Internet can be guaranteed against interception. We will notify affected New York residents and the New York Office of the Attorney General in the event of a qualifying security breach, as required by the New York SHIELD Act.

7. Your Rights Regarding Your Information

You have the following rights regarding the personal information we hold about you:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

If any of our records about you are inaccurate, you may ask us to correct them.

Right to Deletion

You may ask us to delete the personal information we hold about you at any time.

Right to Opt Out

You may ask us to stop contacting you at any time.

To exercise any of these rights, email info@deckexpertsny.com. We will respond within a reasonable period and may ask you to verify your identity before acting on your request.

8. Data Retention

We retain contact form submissions in our business email inbox until you ask us to delete them. To request deletion, email info@deckexpertsny.com. We may retain information for longer where required to comply with a legal obligation or to defend against legal claims.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it. If you believe a child has provided personal information through the Site, please contact us.

10. Contact Information

If you have questions, comments, or concerns about this Privacy Policy, you may contact us at:

Deck Experts LLC
Email: info@deckexpertsny.com
Phone: (518) 603-4344